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Outsourcing & overflow

We provide your company the claims handling resources you need at the level you need them

DEKRA Claims Services has long-standing experience as an outsourced claims handling partner. Our offering ranges from solutions such as complete outsourcing (external third party administrator contracts), to processing of certain aspects of insurance claims and to occasional help to meet peaks in demand. We can model our support and offer readily available and bespoke packages to suit the needs of your business.

We provide outsourcing and overflow solutions to a significant number of our insurer customers. Going beyond obvious cost reductions, in particular investment in staff, the clear advantage is that outsourcing claims handling allows our clients to focus on their core competencies while DEKRA Claims Services brings in specialized skills and expert services.

DEKRA Claims Services can help your organization:

  • Depending on your objectives, you can tailor the package precisely: DEKRA Claims Services’ outsourcing and overflow solutions can be customized to ensure seamless integration with your business.
  • You are in control: you can outsource as much or as little of your claims operations to us as you wish. In all cases, we will keep you fully informed with tailored management reporting.
  • We can support you with both immediate claims management relief (for instance following major claims events), claims arising from a run-off program as well as long-term outsourcing solutions.
  • We can share business functions whereby our DEKRA teams work together with your teams, but we can also take care of the entire infrastructure and provide all specialized skills, so you can extend into new product areas without significant set-up costs or increased administrative burdens.