• DEKRA Claims Services


Handling domestic and international claims under 4th EU Directive and Green Card Regulations

Those who are victims of a road traffic accident in their country of residence involving a liable party who is insured in another European country can claim compensation under the Green Card System operated by their national Motor Insurers’ Bureau, which guarantees visiting motorists the minimum compulsory insurance cover required by the law of the country visited. All insurers participating in the System must nominate a correspondent in each country covered by the System. DEKRA Claims Services can act as your correspondent. We have experience of dealing with Green Card accident claims going back to when this System was first established.

EU residents who are victims of a road traffic accident elsewhere in Europe can claim compensation under the 4th EU Motor Insurance Directive 2000/26/EC (MID). Every insurer established in a Member State of the European Economic Area (EEA) that offers third-party liability (MTPL) insurance is obliged – under the regulations of the MID – to nominate a claims representative in each Member State. DEKRA Claims Services, as a leading provider of services to the insurance industry, can act as such a claims representative and – in accordance with instructions provided by an insurer – will receive, handle and settle 4th Directive claims on behalf of that insurer. Victims of an accident abroad can therefore submit a claim in their country of residence via DEKRA Claims Services.
And, of course, we also handle comprehensive (all-risk) insurance claims.

DEKRA Claims Services manages more than 120,000 domestic and international motor claims every year on behalf of major insurers, captives, brokers, carriers and corporations.