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Auditing services

Focusing on the quality of your claims processes

As an external auditor, DEKRA Claims Services can help you optimize the quality of your own or outsourced claims processes. Before we conduct an audit, we organize a pre-audit meeting to ensure that the auditor focuses on key processes and/or content. We offer assistance in reviewing:

  • Claims handling processes
  • Administration processes
  • Financial processes
  • Reporting processes
  • Customer protection (complaint process, anti-money laundering process)
  • Continuity plan checks
  • General overviews (organizational charts, ICT, staff, dashboards, etc.).

Choose which services are relevant to your needs and rely on us to provide full reports.